Shipping & Returns

Shipping & Returns POLICY


If you have indicated that your order is a gift for someone, we will endeavour to get it delivered to you ASAP as we process them in our systems within 24 hours of receiving the order from you! 

However we have found that some delivery times can take slightly longer than expected! If your package is arriving late, please be patient! It will be worth the wait.



We pride ourselves on ensuring our products are made to the highest standards, but we understand that they do not always have the desired effect for every pet.

That's why we offer a 90-day, 100% Money Back Guarantee.No questions asked.

If you do need to return your product, we provide free return labels via UPS. If you would like a 100% refund, then please return your items to the address below.

The Petlab Co.
ATTN: Receiving
11551 E. 45th Avenue, Unit C
Denver, CO 80239

To expedite the refund process, once you have posted the package you can email us the tracking number, and we will process the full refund immediately.

Alternatively, we can offer you an immediate 30% refund should you wish to keep the product and share it with friends or family.



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