FAQ - Joint Care Chews

Why did you change your Joint Care Chews formula?

Based on extensive research, we have improved the formula so that it is more effective, but is still safe for your dog to take. We have swapped the previous ingredients, MSM and Chondroitin, with these beneficial ingredients:

- Green Lipped Mussel: Promotes joint mobility and encourages tissue pliability. Contains high levels of glucosamine sulphate.
- Salmon Oil: Rich in Omega-3 and Omega-6 fatty acids that support healthy functions, contain effective anti-inflammatory properties.
- Turmeric Curcumin: A potent, natural anti-inflammatory, turmeric promotes mobility and pain relief, prevents joint inflammation and aids the production of healthy cartilage.
- Calcium Fructoborate: May eliminate joint pain and improve mobility, range of motion and inflammation in existing joint degeneration by enhancing bone and joint health.

Is this product gluten free?

No, our Joint Care Chews are not gluten free.

Does this product have a limited shelf life?

Yes, due to the use of Green Lipped Mussels, the shelf life for this product is 24 months.

Can I feed Joint Care Chews to my puppy?

These chews are safe for dogs of any age and any breed.

Are these chews safe for other animals?

Our products are safe for cats, but please follow the Daily Feeding Guide above. They are not safe for human consumption, so please keep out of reach of children.

Can they be used alongside Glucosamine supplements?

Our chews already have Glucosamine in them, so there’s no need to double up. If you’re unsure, check with your vet.

What happens if I accidentally feed my dog too many Joint Care Chews?

If you do accidentally feed your dog too many chews, see a veterinarian as soon as possible. If you’re unsure how many chews to give your dog, please see the Daily Feeding Guide at the top of the page.

Is this product safe for humans?

All our products are intended to be consumed by our furry friends, and are not safe for human consumption. Please keep packages out of reach of children.

What is the cost of shipping?

We offer free shipping on all orders anywhere in the US.

When will my order be shipped?

Orders aim to be shipped and delivered in 3-5 business days. We ship with a variety of carriers including UPS, Fedex and USPS. Orders placed on the weekend or a holiday will be queued up for the next business day to be processed.

When will my order arrive?

To find out the status of your order please email help@thepetlabco.com.

What if my package hasn’t arrived?

Please call us on 941-217-1456 between 9:00 and 17:00 EST or email us at help@thepetlabco.com and we will investigate this for you!

What is your return policy?

We pride ourselves on ensuring our products are made to the highest standards, but we understand that they do not always have the desired effect for every pet. That's why we offer a 90-day, 100% Money Back Guarantee. No questions asked, at no extra expense, as we offer free returns.

In order for us to process your full refund, the items need to be returned to the following address:

The Petlab Co.
ATTN: Receiving
11551 E. 45th Avenue, Unit C
Denver, CO 80239

How do I make a return?

Please return your empty bottles or any unused products to the address below within 90 days. We provide free return labels for your convenience:

The Petlab Co.
ATTN: Receiving
11551 E. 45th Avenue, Unit C
Denver, CO 80239

How do I contact Customer Service?

You can reach one of our dedicated customer service reps on +1 (941) 217-1456 from 9:00 to 17:00 EST. You can also email help@thepetlabco.com and we'll get back to you within 24 hours with a response.

Where are your products made?

All our products are made here, in the USA.

What is Autoship?

Autoship is an easy and convenient way to stock up on your favorite Petlab Co. products, as well as save money on future deliveries. It takes the worry out of re-ordering as well as guaranteeing the lowest possible prices on all replenishments.

How do I join the Autoship program?

Joining the Autoship program is very easy. On every product page, there is a subscribe and save button located above the ‘add to cart’ button. Upon completing your order, the Autoship product will be set up for automatic re-stocking.

How do I change my shipping address?

You can call us on 941-217-1456 between 9:00 am and 17:00 EST or email help@thepetlabco.com at and we will get this done for you.

How can I change, delay or cancel my Autoship?

It is very simple to change your shipping date or delay your Autoship. Monthly subscriptions can be amended or canceled at any time online. Log in with your email address and order number, and you will be able to view your current subscription order, change your subscription frequency or cancel your subscription.
Click here to manage your order.